About this week's lesson

Effective operations depend on having the right people, in the right roles, at the right time. During Week 2, you will learn how operations managers use workforce data and performance indicators to make informed staffing and scheduling decisions. You will examine leading and lagging indicators, productivity metrics, labor utilization, attendance, overtime, staffing requirements, workforce forecasting, shift scheduling, and capacity planning. You will also learn how to identify bottlenecks, balance employee workloads, and improve schedule attainment. By the end of this week, you will be better prepared to evaluate workforce performance, anticipate resource needs, and make practical decisions that improve productivity and operational efficiency.

Curriculum

13 Chapters · 39 Lessons

    1. (Included in full purchase)

      Selecting Meaningful KPIs

    2. (Included in full purchase)

      Start with Strategy

    3. (Included in full purchase)

      What Makes a KPI Meaningful?

    4. (Included in full purchase)

      Build a Balanced KPI Set

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      Leading vs. Lagging indicators

    2. (Included in full purchase)

      Leading vs. Lagging (Indepth)

    1. (Included in full purchase)

      Productivity Metrics

    2. (Included in full purchase)

      Key Productivity Calculations

    3. (Included in full purchase)

      Using Productivity Metrics

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      Labor Utilization

    2. (Included in full purchase)

      Understanding Labor Utilization

    3. (Included in full purchase)

      Using Labor Utilization

    4. (Included in full purchase)

      Labor Utilization Practice Questions

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      Attendance & Overtime

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      Understanding Attendance & Overtime

    3. (Included in full purchase)

      Using Attendance & Overtime Data

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      Staffing Requirements

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      Staffing Requirements Practice Questions

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      Workforce Casting Overview

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      The Forecasting Process

    3. (Included in full purchase)

      Forecasting Methods & Best Practices

    4. (Included in full purchase)

      15 Workforce Forecasting Practice Questions

    1. (Included in full purchase)

      Introduction to Capacity Planning

    2. (Included in full purchase)

      Basic Capacity Planning

    3. (Included in full purchase)

      Forecast Planning

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      Forecast Capacity Planning Examples

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      Compare Capacity

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      Adjusting Resources

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      Extending Worker Schedules: Things to Consider

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      Airplane Manufacturing Simulation

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      How to Remove the Bottleneck

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      Bottlenecks at Whataburger

    4. (Included in full purchase)

      Fixing the Grill Bottleneck

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      Process Reflection: Identify Waste Using TIMWOODS

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      Employee Workload

    2. (Included in full purchase)

      Cross-Training Employees

    1. (Included in full purchase)

      Schedule Attainment

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      Week 2 Quiz

    1. (Included in full purchase)

      Week 2 Discussion Post

Begin Week 2

Turn Workforce Data Into Better Staffing Decisions

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